Billing, cancellations & refunds

Plain-language answers to how Stooplight billing works — no surprises, no fine print tricks.

Cancel anytime

Every Stooplight plan is month to month with no setup fee and no contract. You can cancel yourself in about a minute:

Manage your subscription — enter your account email and Stripe signs you in securely. You can cancel, or update your card, right there. You can also contact support and we'll handle it for you.

What happens when you cancel

• Cancelling stops your renewal — you will not be charged again.
• Your site stays live through the end of the billing period you've already paid for, then goes offline.
• You can resubscribe later and pick up where you left off.

Refunds on monthly plans

Subscription payments are charged at the start of each monthly billing period and are non-refundable. We don't prorate or refund partial months — cancelling simply stops all future charges while you keep what you've paid for through the end of the period.

Billing mistakes

If you were charged in error — a duplicate charge, or a charge after you cancelled — contact support and we'll make it right.

Effective August 11, 2026. If we change this policy, the changes apply to future billing periods, not past ones.